Introduction to Quality Management
Description
*** Launched in Sept 2014, Second Edition Released in Oct 2017. ***
Quality is everyone's responsibility in the organization. (not just the Quality Department)
Here is what everyone in the organization should know:
- Definitions of Quality
- How can you achieve quality if you don't understand what quality is?
- Why business need to produce quality product?
- Difference between Quality and Grade
- Difference between Quality Assurance and Quality Control
- Quality Management System
- History of Quality
- Quality Tools
- Learn about seven basic quality tools.
- Quality Costs - or the Cost of Poor Quality (COPQ)
- Prevention cost, appraisal cost, internal failure costs and external failure costs
- Quality Awards - Deming Award, EFQM and MBNQA
- In this section you will learn about these three top global quality awards.
- Quality Gurus - Edwards Deming, Joseph Juran and Philip Crosby.
- In this section learn about the life and teachings of these quality gurus.
Who should take this course?
Are you new to Quality and struggling with Quality Management terms?
Did your organization put you in the Quality Management function without providing any formal training?
Are you appearing in any certification exam such as PMP, CQA, CQE and want to refresh your understanding of Quality Management?
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