Understanding Behavioural Styles at Work
Description
DISC is a model of human behaviour that helps you to understand why people do what they do.
The dimensions of Dominance, Influence, Steadiness and Compliance make up the model and interact with other personality factors to describe human behaviour.
This online course has been created to help you apply DISC behavioural principles to working as part of a team or in situations that involve influencing and selling.
By understanding your inherent behavioural style and then learning how to determine and appropriately react to the buying styles of your team members, customers and clients, you will be better able to communicate, motivate, convince and ultimately influence more buying decisions. It will help you to develop more engaging relationships.
Everybody has their own style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural styles.
Being able to identify the behavioural style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each behavioural style will be explored along with techniques to enhance and improve your interactions leading to better communication.
The programme goes into detail about
- The four behavioural styles of DISC
- Each style's strengths and liabilities
- Do's and don'ts when interacting with High Dominance
- Do's and don'ts when interacting with High Influence
- Do's and don'ts when interacting with High Steadiness
- Do's and don'ts when interacting with High Compliance
- How to assess a person's nonverbal communication
- Gaining a greater sensitivity to others around you
This online course will give you some insights BUT developing your influencing skills will take you time and a lot of effort, and even then you are not going to get it right all the time!!
This course will, also, be of interest to you if you have completed a DISC Behavioural assessment in the past and would like a refresher. You may have discovered your Behavioural Style through a work-based training programme, by completing a questionnaire or through general interest. Your Behavioural Style is a blend of all four styles but one is usually dominant. It all made sense at the time, but you have forgotten what it all means and how relevant it can be to how you engage with other people.
This course will, also, be of interest to you if you lead or manage a team and are looking at ways to build understanding and develop relationships leading to more rewarding interactions and high performance. It will give you an understanding of the relevance of Behavioural Styles and how they can be put to work.
Provided within the course is a questionnaire gives you a good indication of your dominant style(s) and contains loads of material for you to download and use away from the course to help with your learning.
The course is being continually refined and updated to ensure it remains current and relevant.
Full grammatically-correct English captions available.
Latest update - August 2018
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